Field Service Technician

travel, mechanical, electronics, service, maintain, repair, global,
Cambridge, Cambridgeshire
£30000 - £35000 per annum
Position: Field Service Technician
Location: Global (Ideal candidate based in the UK)
About the Role: We are currently seeking a skilled Field Service Technician to join our team and support our worldwide operations. As a Field Service Technician, you will play a crucial role in installing, maintaining, and repairing cutting-edge monitoring systems. This position involves site surveying, installation, repair, and maintenance of monitors and associated network equipment. You will be at the forefront of implementing a revolutionary green technology, presenting both opportunities and responsibilities to overcome challenges.
Key Responsibilities:
  • Installation, maintenance, and repair of insect monitoring systems.
  • Site surveying to assess the requirements for effective system implementation.
  • Liaising with customers, ensuring high levels of customer satisfaction through effective communication and issue resolution.
  • Handling and resolving technical issues, serving as the primary point of contact for customers.
  • Keeping customers informed of progress and becoming the face of the team for many clients.
  • Traveling extensively throughout the UK and internationally, covering up to 75% of working time.
  • Working in various weather conditions and carrying equipment as required.
  • Conducting remote work when not on field visits.
Experience and Skills:
  • Troubleshooting experience with complex systems involving software, electronics, and mechanical components.
  • Strong communication skills, with the ability to explain technical terminology to reassure and provide excellent service to customers.
  • Capability to perform basic mechanical repairs and required maintenance using special tools and equipment.
Person Requirements:
  • Hands-on experience in a mechanical role.
  • Excellent communication and interpersonal skills.
  • Valid driving license is mandatory.
  • Experience in remote diagnostic and technical support solutions in a customer support environment is desirable.
  • Willingness to travel globally, sometimes at short notice.
  • Experience in a similar environment is advantageous.
  • BTEC, C&G, HNC, or similar qualification in an engineering discipline.
  • Knowledge of foreign languages, including Arabic, French, German, Polish, or Portuguese, is beneficial but not essential.
  • Unique learning experience in a fast-moving tech environment.
  • High degree of responsibility and autonomy.
  • All travel expenses covered.
  • 25 days annual leave plus bank holidays.
  • Pension scheme.
  • Employee share options.

How to Apply: To apply, please send your CV and a brief covering email outlining why you would like to join the team. We welcome applications from diverse candidates and are committed to promoting an inclusive workplace.

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