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Telecommunications Engineer

Permanent
Technology
Experienced
Microsoft Teams, Content Guru, Telecommunications technologies (SIP, ISDN), Network hardware, Contact centre environments
Bury St Edmunds, Suffolk
Suffolk
Negotiable
Apply Now
Job Alert

Telecommunication Engineer

Suffolk/Hybrid

We are working with a leading organisation seeking a Telecommunications Engineer to take ownership of their telecoms and contact centre platforms. As a Telecommunications Engineer, you will lead the design, implementation, management, and support of cloud-based telecommunication environments.

Key Responsibilities

  • Manage and support cloud-based telecoms platforms, including account setup, call flow management, and troubleshooting.
  • Design and implement contact centre solutions, ensuring seamless customer interactions.
  • Collaborate with platform providers to maintain relationships and review licensing.
  • Plan for system expansions and ensure infrastructure scalability.
  • Support disaster recovery planning and business continuity measures.
  • Ensure compliance with governance frameworks and IT policies.

About You

  • Experience in managing cloud-based contact centre environments (Microsoft Teams and Content Guru)
  • Strong knowledge of telecommunications technologies (SIP, ISDN) and network hardware.
  • Familiarity with MS Active Directory, Windows Server, and Hyper-V (desirable).
  • Excellent problem-solving and time-management skills.
  • Ability to take initiative and work collaboratively within a team.
  • A full UK driving licence is required as travel to regional offices may be necessary.

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