Job Title: Network Support Engineer
Location: Birmingham - Hybrid
Job Type: Contract (Inside IR35) - 9-12 months
Rate: £350-450 p/day
Minimum 2 days per week in-office; occasional 3-4 days with prior agreement for project delivery if required.
Summary:
We are looking for a technically skilled and dependable Network Support Engineer to join our team, providing strong 2nd line support and helping to deliver critical infrastructure projects in collaboration with project managers and on-site teams.
Key Responsibilities:
- Provide 2nd line network support, troubleshooting incidents, changes, and service requests across LAN/WAN infrastructure.
- Collaborate with project managers to plan, coordinate, and execute infrastructure projects, including LAN refreshes, UPS replacements, and smart PDU deployments.
- Deliver structured remote support by guiding on-site engineers step-by-step through implementation tasks, ensuring accuracy and adherence to technical standards.
- Take ownership of assigned project deliverables, ensuring timelines, quality, and documentation requirements are met.
- Perform hands-on configuration and troubleshooting of switches, routers, PDUs, and OOB devices as required.
- Document changes and configurations clearly, maintaining up-to-date network diagrams and records.
- Proactively identify risks or issues during deployment and escalate appropriately with clear technical input.
- Contribute to process improvement, sharing feedback and refining implementation standards based on field experience.
- Maintain clear communication across internal teams, vendors, and contractors to ensure successful, standards-driven execution.
