Job Title: Technical Customer Engineer / Field Service Technician
Department: Product Assembly
Reports to: Hiring Manager
Location: Manchester / Leeds / Birmingham (field-based role)
Start Date: ASAP
About the Role
A leading global manufacturer of advanced precision equipment is seeking a skilled and customer-focused Field Service Technician (Technical Customer Engineer) to join their Product Assembly division. Covering the North and Midlands regions, you will install, commission, maintain, and support high-technology capital equipment at customer sites, helping clients achieve the best results from their investment.
Key Responsibilities
Install and commission precision equipment at customer locations
Perform maintenance, troubleshooting, and repairs to ensure maximum equipment uptime
Provide customer training, technical advice, and application support
Build strong relationships as a trusted technical partner
Accurately complete service documentation and maintain records
Plan and manage a flexible field-based schedule with significant travel (approx. 2-3 nights away per week)
What's on Offer
Base salary up to £40,900 per annum
15% annual bonus paid quarterly (approx. £1,533 per quarter at target)
25 days holiday plus 8 public holidays
40-hour working week with flexible hours
Company car (e.g., Ford Kuga) with £85/month employee contribution (no car allowance)
Weekend overtime at 1.5x pay, with an extra 4 hours per night away from home
Hotel expenses reimbursed reasonably (no fixed allowance, discretion applies)
Pension scheme with 4% employer contribution (4% employee)
Ideal Candidate Profile
Technical qualification (HNC/HND or equivalent) in mechanical, electrical, or electronics engineering
Proven field service or capital equipment experience preferred
Strong technical problem-solving skills and a professional, customer-focused approach
Confident working independently, managing your own schedule, and travelling frequently
Full UK driving licence required
Why Apply?
You'll join a world-class business at the forefront of precision technology, offering robust technical training and the chance to support leading-edge industrial equipment. This is an opportunity to develop your skills, work with cutting-edge products, and make a real impact on customers' success.
