Product Manager, Partner Integrations (CCaaS/UCaaS)
London (hybrid, 2 days a week in the office) | Up to £80,000 DOE
I’m working with a fast-growing SaaS company in the payment security space. They’re looking for a Product Manager to join their Growth Team and own how their product reaches the market through the CCaaS and UCaaS platforms that contact centres run on.
The role You’ll drive the integration of new CCaaS and UCaaS partners from first conversation to launch, and keep improving the integrations that are already live. You’ll work with Sales, Marketing, Partners and Engineering to make partner distribution scalable and repeatable.
Own the end-to-end rollout of new partner integrations, bringing partners and internal teams together for successful launches Shape integration plans with the Lead Product Manager, including timelines, milestones and risks Own the growth team backlog, writing and refining tickets with engineers and telephony architects Manage and grow relationships with existing partners, using feedback and metrics to improve integrations Spot trends in the partner ecosystem and report on wins, gaps and recommendations
About you This is a domain-first hire. If you know how CCaaS/UCaaS platforms work, who the key players are and how partners and customers really use them, they want to hear from you, whether you’re a product manager, solutions engineer, developer or similar. Moving into product, or further into it? You’ll have direct support from your Lead PM.
Essential
Hands-on experience with two or more major platforms (e.g. Genesys, Talkdesk, Five9, NICE, Amazon Connect, Zoom, 8x8, Vonage) Strong grasp of CCaaS/UCaaS trends, key players and emerging tech Working knowledge of REST APIs and CRUD, able to discuss integration patterns credibly with partners and technical teams Excellent communication skills, internally and with external partners Strategic, analytical and self-motivated Based within commutable distance of London, with occasional UK or international travel to meet partners
Nice to have
Previous product management experience in SaaS Managing large-scale integrations CRM integration experience (Salesforce, Dynamics, ServiceNow) Knowledge of payments technology and of PCI DSS, tokenisation and data protection
What’s on offer
25 days holiday, rising to 28 with service Medical, dental and optical cover Flexible, supportive working environment Electric vehicle scheme “Work from anywhere” for 2 weeks a year Wellbeing and benefits hub, training and development, and regular team events
Interested? Apply here or message me directly for a confidential chat. I’m happy to talk through the role even if you’re not sure it’s a fit yet.